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Repair management
Spring Statement and USA tariffs: a brief summary
The last few weeks have provided a vast amount of economic news which will impact the automotive sector, with the Spring Statement followed by the introduction of severe tariffs...
Full end-to-end incident management
Drivalia appoints Motor Assist for accident management and mobility
Motor Assist will provide end-to-end accident management and mobility solutions for Drivalia as it continues to expand its presence across the UK. We know that when an accident...
Mobility solutions
Government urged to halve VAT on new EVs
The UK automotive industry is calling on the Government to reduce VAT on new electric vehicles to further encourage demand. The Society of Motor Manufacturers and Traders (SMMT)...
Full end-to-end incident management
Government extends Workplace Charging Grant Scheme
The Government has announced an extension of the Workplace Charging Grant for a further 12 months. Originally due to end in March, the one-year extension was confirmed by Future...
Insurers
Full end-to-end incident management
Continued Somerset Bridge Partnership fuels AX and Motor Assist growth
Motor Assist’s continued growth has been bolstered after Somerset Bridge extended its collaboration with the end-to-end incident management expert to further enhance its range of...
Insurers
Full end-to-end incident management
Three million vehicles unprepared for winter driving
More than three million motorists do not believe their cars are properly prepared for the risks of winter driving, according to eBay’s latest research. The report found that a...
Insurers
Mobility solutions
Seven million potholes to be filled in 2025
The Government has announced that councils are set to receive £1.6 billion in funding to repair roads and fill potholes in 2025. The investment is expected to result in over seven...
Insurers
Full end-to-end incident management
New data suggests drivers take risks to avoid increasing congestion
Drivers have admitted to taking risky manoeuvres to avoid delays on their journeys according to a recent survey by IAM RoadSmart. The research followed the release of new data...
Vehicle manufacturers
Mobility solutions
Government to review EV targets following manufacturer pushback
The UK Government has announced that it will review the current electric car sales targets following pushback from manufacturers. For 2024, manufacturers are required to ensure...
Dealerships
Mobility solutions
ZEV mandate expected to make ICE vehicles harder to buy
More than eight out of 10 people (84%) think the 2030 ban on the sale of new petrol and diesel vehicles will make used ICE cars more difficult to buy. Surveyed as part of...
Insurers
Claims handling
Government set to form taskforce to tackle rising insurance costs
The Government announced its intention to unite industry experts, consumer champions and regulators to form a taskforce to tackle the ongoing issue of spiralling car insurance...
Insurers
Claims handling
Multiple drivers stranded on M25 due to potholes
Nearly 60 drivers were left stranded on the M25 last week after impacting a huge pothole. After waiting on the hard shoulder for up to six hours, 58 motorists were faced with...
Insurers
Mobility solutions
Electric vehicles written off less frequently than ICE cars
A new study by Cap HPI has revealed that internal combustion engine (ICE) vehicles are being written off at more than twice the rate of electric vehicles (EVs). The research,...
Vehicle manufacturers
Mobility solutions
Over half of drivers ready to embrace EVs
New research has revealed that 52% of UK drivers are likely to choose an electric car as their next vehicle, growing to 75% for 18-24-year-olds. The study by CA Finance explored...
Insurers
Mobility solutions
Motor Assist calls for industry-wide EV-for-EV replacement guarantee
Motor Assist is calling for the accident aftercare industry to implement an EV-for-EV guarantee, enabling drivers of electric vehicles to remain in an electric car if they require...
Insurers
Mobility solutions
Britain could be facing a shortfall of qualified EV mechanics
The Labour Government's plan to reinstate the 2030 ban on new petrol and diesel car sales, pushing for widespread electric vehicle (EV) adoption, faces a challenge due to a...
Insurers
Full end-to-end incident management
How fleets can control costs with accident management solutions
Managing costs is a crucial business objective for fleets, especially when handling accidents. The faster fleets can get drivers back on the road, whether via a replacement...
Vehicle manufacturers
Repair management
How to streamline communication in the accident management process
Effective communication is imperative in maintaining an efficient accident management process, but manufacturers often find poor communication near the top of their pain points...
Vehicle manufacturers
Claims handling
The role of eCall: Should manufacturers manage it themselves?
Since April 2018, most vehicles have been fitted with eCall, an emergency call system automatically activated when airbags are deployed. The driver or passenger can also manually...
Dealerships
Mobility solutions
How dealerships can overcome the replacement vehicle challenge
Providing replacement vehicles in a timely manner is vital in limiting the inconvenience faced by customers who've been involved in an accident. However, dealerships supporting...
Vehicle manufacturers
Mobility solutions
UK car industry in need of further help ahead of ICE car ban in 2030
The latest figures from the Society of Motor Manufacturers (SMMT) have revealed that EV production, including hybrids, has fallen by 7.6% in the first half of 2024. With the...
Dealerships
Claims handling
The role of accident management companies in customer satisfaction
When managing accidents, there's a difficulty in maintaining high customer satisfaction throughout the process. Each claim is different and will require varying levels of care to...
Dealerships
Claims handling
How to minimise vehicle downtime for your fleet
Keeping downtime to a minimum is vital for fleet operators, and mastering your downtime strategy can have a huge impact on your costs. Throughout this blog post, we’ll explore...
Insurers
Claims handling
Understanding the increase in motor insurance premiums
Over the last few years, there has been an increase in the cost of many goods and services, with motor insurance policies being no exception. In this blog post, we'll explore this...
Vehicle manufacturers
Mobility solutions
Change of UK government sees introduction of old and new policies
The UK automotive sector and electric vehicle policies featured prominently in the run up to last week’s general election. In fact, EVs and the infrastructure to support them have...
Insurers
Mobility solutions
EValuate: Steering the UK Towards EV Adoption
With the pressure on to find sustainable solutions in the automotive industry, Motor Assist is leading the way with a revolutionary new initiative called Evaluate that will...
Vehicle manufacturers
Mobility solutions
Top five learnings from going EV for a week
With no preparation or planning, mum of two, Jodie Davies, was recently given an EV for a week to see what it was like to live with. While she had test driven EVs, she'd never...
Dealerships
Mobility solutions
What happens when you give a petrol/diesel driver an EV for a week?
Busy mum of two, Jodie Davies works in communications, lives in the Cotswolds, and has a very long commute to the office twice a week. She actually enjoys the commute to get away...
Insurers
Claims handling
Boosting Insurance Efficiency with Accident Management
The Evolution of Accident Management in Insurance The insurance industry is witnessing a significant transformation in how accident management is approached. Traditionally, the...
Insurers
Claims handling
Maximising Claim Efficiency with Motor Assist
The landscape of accident management is undergoing a seismic shift, thanks to the integration of digital technology in claims processing. This transformation is not just about...
Vehicle manufacturers
Mobility solutions
Electric Vehicles soon to reach price parity with petrol cars
The average upfront cost of a new electric vehicle is now just 12% more than an ICE equivalent, according to analysis by New Automotive, significantly lower than the previously...
Dealerships
Mobility solutions
Speed Limiters to become mandatory in July 2024
A new law coming into effect across Europe on July 7th will require all new cars to be fitted with a mandatory speed limiter, as enforced by the EU. The legislation will apply to...
Vehicle manufacturers
Full end-to-end incident management
Self-driving vehicles could reach UK roads by 2026
Self-driving vehicles could be seen on UK roads as early as 2026 thanks to the new Automated Vehicles (AV) Act announced in the recent King’s speech. The new law is designed to...
Vehicle manufacturers
Full end-to-end incident management
New car sales grow for 21 consecutive months
New data from SMMT has revealed that new car sales continued to grow in April 2024, marking the 21st month of growth and the best April results since 2021. Registering 134,274...
Insurers
Claims handling
Drivers hit with £1.48 billion of pothole damage in 2023
It has been revealed that drivers in the UK had to spend £1.48 billion on pothole-related vehicle damages last year, according to a report by Kwik Fit. The bill for pothole...
Insurers
Mobility solutions
AX scoops two prestigious industry awards for its modular incident management service Motor Assist
Motor Assist, the highly adaptable, modular incident management service from AX, picked up two major industry awards last week. Proving to be a game-changer for insurers, brokers...
Insurers
Full end-to-end incident management
Smart Charging rollout on public network to save EV drivers £1.5 billion annually
Over 6,000 on-street and car park smart charging points are set to be introduced in Connected Kerb’s new nationwide scheme, with 4,000 due to be deployed in 2024. Following its...
Insurers
Full end-to-end incident management
Pace of EV adoption could see huge rise in electric-only fleets
Despite some negative headlines from a vocal minority, Britain’s millionth battery electric vehicle (BEV) was registered in January and the speed of electrification is...
Insurers
Full end-to-end incident management
EV100 Fleets now operating 630,000 electric vehicles
Fleets that are part of the Climate Group’s EV100 initiative have reported that they are collectively operating 630,000 electric vehicles, a 57% year-on-year increase. Committed...
Insurers
Mobility solutions
Over 1.2 million EVs expected on UK roads by 2025
Over 1.2 million electric vehicles are predicted to be on UK roads by the end of 2024, in an increase of 24% according to New AutoMotive. The main driving force behind the surge...
Dealerships
Full end-to-end incident management
Could electric vehicles help the UK economy post-pandemic?
According to research from the Advanced Propulsion Centre, the transition to electric vehicles could offer the UK economy a potential £24bn growth opportunity Electric vehicles...
Dealerships
Mobility solutions
Government Launches EV Charge Point Grant for People without Driveways
In a bid to make electric vehicles more practical, the Government has granted a £350 grant for EV drivers without access to driveways. Open until 31st March 2025, the funding will...
Dealerships
Full end-to-end incident management
Workplace EV Socket Installations Reach 50,000
New data from the Department of Transport has revealed that 51,449 EV sockets have been installed in workplaces by the Workplace Charging Scheme (WCS) since its launch in 2016....
Dealerships
Claims handling
Why vehicle dealerships should offer claims management services
Accident aftercare services can provide a valuable income stream and extend the lifetime value of customers for dealerships, becoming a key part of their customer retention...
Insurers
Full end-to-end incident management
Motor Assist joins the Managing General Agents Association to help drive innovation in the insurance sector
Motor Assist, the motor claims and incident management service from AX for insurers and fleet operators, has been accepted for membership of the Managing General Agents...
Insurers
Claims handling
How can insurance brokers help facilitate their customers’ shift to electric vehicles?
As the world moves towards a greener and more sustainable future, the adoption of electric vehicles (EVs) has gained significant momentum. The UK, too, is witnessing an increasing...
Insurers
Claims handling
How to leverage cutting-edge tech in your claims process
The intensely competitive motor insurance broker sector is under pressure to boost the efficiency of the claims process. After several years of volatility due to the Covid-19...
Insurers
Full end-to-end incident management
Should I use an accident management company? Your questions, answered
Whether you manage a fleet, own a dealership or oversee an insurance claims operation, incident management solutions can offer several benefits to your business. Handling...
Insurers
Claims handling
Future-proofing your brokerage: should brokers focus their efforts on EV?
The motor insurance broker sector is clearly mindful of the accelerating demand for electric vehicles, with specialists often tailoring their services to cater for the needs of EV...
Insurers
Claims handling
A simple claims process can transform a motor insurance broker’s ability to retain and acquire customers
Claims processing in the motor insurance market is notoriously complex. Time-consuming and costly, it has the potential to distract brokers from acquiring and retaining new...
Insurers
Claims handling
How outsourcing the insurance claim process can benefit your business
With increasing customer demands, seasonal influences and evolving technology, the insurance industry is no stranger to change. These challenges put pressure on insurers to...
Insurers
Full end-to-end incident management
How accident management companies safeguard your business
Accident management companies can assist a range of businesses in navigating the unpredictable terrain of handling vehicle incidents. The right solution can maximise the...
Insurers
Repair management
How Motor Assist's accident management software looks to shake up the industry
Incident management has become tired and complacent. Inflexible, dated systems with poor MI and visibility possibilities are commonplace throughout the industry, and your business...
Insurers
Repair management
Tech helps Fleet Operators boost efficiency & reduce risks
Fleet operators of all sizes could benefit from the use of technology that helps to manage incidents according to a survey. The study by Motor Assist (the flexible and modular...
Insurers
Repair management
5 signs your fleet should consider a new accident management provider
Incidents happen and are an unfortunate reality for fleet operators. To support a successful fleet operation, it’s important to deal with incidents swiftly and effectively. A key...
Insurers
Claims handling
Why brokers should track and measure customer satisfaction
When it comes to claims, brokers can differentiate themselves from their competitors by handling the process as smoothly and efficiently as possible for their customers. An often...
Insurers
Claims handling
5 common challenges with the motor insurance claims process
Claims management is one of the most important - and challenging - aspects of providing motor insurance. Drivers expect the process of making a claim to be simple and painless. As...
Insurers
Claims handling
How motor insurance brokers can streamline the claims process
The motor claims process can be complex for insurance brokers to manage, which can cause frustration as it distracts from the ability to actually sell insurance. A smooth motor...
Insurers
Full end-to-end incident management
Motor Assist becomes exclusive accident management sponsor of Fleet200 Strategy Network
Motor Assist has become the exclusive Accident Management Sponsor of the Fleet News Fleet200 Strategy Network. The initial 12-month sponsorship will see Motor Assist sponsor and...
Insurers
Full end-to-end incident management
Fleet accident management: How to keep your fleet moving
Ensuring your fleet stays moving when incidents occur is one of the key ingredients to a successful and efficient business. Limiting downtime can lead to significantly lower...
Insurers
Repair management
The top 5 ways to retain motor insurance customers
Businesses in every sector are experiencing massive challenges created by the current global context: The cost-of-living crisis, the ripple effects created by the pandemic, and...
Insurers
Claims handling
The importance of a good NPS score for insurance brokers
Any brand or business that has a customer-facing component knows how important customer satisfaction is. Intuitively, it is easy to understand that customers who are happy with...
Insurers
Claims handling
Why motor insurance brokers should partner with an accident management company
An incident management company can offer an end-to-end, outsourced claims handling service to motor insurers, brokers, dealerships and fleets whose customers or drivers have been...
Insurers
Claims handling
How to outsource your claims process and still stay in control
It's no secret that brokers are feeling the strain when it comes to motor claims. The process is time-consuming and often overwhelming, and it can be difficult to keep up with all...
Insurers
Claims handling
4 ways to optimise your motor claims process to avoid inefficiencies
It's no secret that motor claims can be a major drain on a broker's resources. Between the time and money spent processing claims and the potential for customer dissatisfaction,...
Insurers
Mobility solutions
EV fleet transition smoother than anticipated according to AX research
Research by AX has revealed that EV fleet transition is smoother than anticipated despite there being significant uncertainty amongst UK businesses regarding the effect of...
Insurers
Mobility solutions
Five reasons to outsource your FNOL process
Being involved in an incident on the road can be extremely distressing for drivers. Furthermore, navigating the process following an incident can be both time-consuming and...
Insurers
Mobility solutions
AX launches Motor Assist
AX has launched a new incident management service, Motor Assist, building on more than two decades of experience managing non-fault incidents. Supporting fleet and leasing...
