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Insurers
Claims handling
Understanding the increase in motor insurance premiums
Over the last few years, there has been an increase in the cost of many goods and services, with motor insurance policies being no exception. In this blog post, we'll explore this...
Vehicle manufacturers
Mobility solutions
Change of government in the UK sees introduction of old and new policies
The UK automotive sector and electric vehicle policies featured prominently in the run up to last week’s general election. In fact, EVs and the infrastructure to support them have...
Insurers
Mobility solutions
EValuate: Steering the UK Towards EV Adoption
With the pressure on to find sustainable solutions in the automotive industry, Motor Assist is leading the way with a revolutionary new initiative called Evaluate that will...
Vehicle manufacturers
Mobility solutions
Top five learnings from going EV for a week
With no preparation or planning, mum of two, Jodie Davies, was recently given an EV for a week to see what it was like to live with. While she had test driven EVs, she'd never...
Dealerships
Mobility solutions
What happens when you give a petrol/diesel car driver an EV for a week?
Busy mum of two, Jodie Davies works in communications, lives in the Cotswolds, and has a very long commute to the office twice a week. She actually enjoys the commute to get away...
Insurers
Claims handling
Boosting Insurance Efficiency with Accident Management
The Evolution of Accident Management in Insurance The insurance industry is witnessing a significant transformation in how accident management is approached. Traditionally, the...
Insurers
Claims handling
Maximising Claim Efficiency with Motor Assist
The landscape of accident management is undergoing a seismic shift, thanks to the integration of digital technology in claims processing. This transformation is not just about...
Vehicle manufacturers
Mobility solutions
Electric Vehicles soon to reach price parity with petrol cars
The average upfront cost of a new electric vehicle is now just 12% more than an ICE equivalent, according to analysis by New Automotive, significantly lower than the previously...
Dealerships
Mobility solutions
Speed Limiters to become mandatory in July 2024
A new law coming into effect across Europe on July 7th will require all new cars to be fitted with a mandatory speed limiter, as enforced by the EU. The legislation will apply to...
Vehicle manufacturers
Full end-to-end incident management
Self-driving vehicles could reach UK roads by 2026
Self-driving vehicles could be seen on UK roads as early as 2026 thanks to the new Automated Vehicles (AV) Act announced in the recent King’s speech. The new law is designed to...
Vehicle manufacturers
Full end-to-end incident management
New car sales grow for 21 consecutive months
New data from SMMT has revealed that new car sales continued to grow in April 2024, marking the 21st month of growth and the best April results since 2021. Registering 134,274...
Insurers
Claims handling
Drivers hit with £1.48 billion of pothole damage in 2023
It has been revealed that drivers in the UK had to spend £1.48 billion on pothole-related vehicle damages last year, according to a report by Kwik Fit. The bill for pothole...
Insurers
Mobility solutions
AX scoops two prestigious industry awards for its modular incident management service Motor Assist
Motor Assist, the highly adaptable, modular incident management service from AX, picked up two major industry awards last week. Proving to be a game-changer for insurers, brokers...
Fleet
Full end-to-end incident management
Smart Charging rollout on public network to save EV drivers £1.5 billion annually
Over 6,000 on-street and car park smart charging points are set to be introduced in Connected Kerb’s new nationwide scheme, with 4,000 due to be deployed in 2024. Following its...
Fleet
Full end-to-end incident management
Pace of EV adoption could see huge rise in electric-only fleets
Despite some negative headlines from a vocal minority, Britain’s millionth battery electric vehicle (BEV) was registered in January and the speed of electrification is...
Fleet
Full end-to-end incident management
EV100 Fleets now operating 630,000 electric vehicles
Fleets that are part of the Climate Group’s EV100 initiative have reported that they are collectively operating 630,000 electric vehicles, a 57% year-on-year increase. Committed...
Fleet
Mobility solutions
Over 1.2 million EVs expected on UK roads by 2025
Over 1.2 million electric vehicles are predicted to be on UK roads by the end of 2024, in an increase of 24% according to New AutoMotive. The main driving force behind the surge...
Dealerships
Full end-to-end incident management
Could electric vehicles help the UK economy post-pandemic?
According to research from the Advanced Propulsion Centre, the transition to electric vehicles could offer the UK economy a potential £24bn growth opportunity Electric vehicles...
Fleet
Mobility solutions
Government Launches EV Charge Point Grant for People without Driveways
In a bid to make electric vehicles more practical, the Government has granted a £350 grant for EV drivers without access to driveways. Open until 31st March 2025, the funding will...
Fleet
Full end-to-end incident management
Workplace EV Socket Installations Reach 50,000
New data from the Department of Transport has revealed that 51,449 EV sockets have been installed in workplaces by the Workplace Charging Scheme (WCS) since its launch in 2016....
Dealerships
Claims handling
Why vehicle dealerships should offer claims management services
Accident aftercare services can provide a valuable income stream and extend the lifetime value of customers for dealerships, becoming a key part of their customer retention...
Insurers
Full end-to-end incident management
Motor Assist joins the Managing General Agents Association to help drive innovation in the insurance sector
Motor Assist, the motor claims and incident management service from AX for insurers and fleet operators, has been accepted for membership of the Managing General Agents...
Retail brokers
Claims handling
How can insurance brokers help facilitate their customers’ shift to electric vehicles?
As the world moves towards a greener and more sustainable future, the adoption of electric vehicles (EVs) has gained significant momentum. The UK, too, is witnessing an increasing...
Retail brokers
Claims handling
How to leverage cutting-edge tech in your claims process
The intensely competitive motor insurance broker sector is under pressure to boost the efficiency of the claims process. After several years of volatility due to the Covid-19...
Insurers
Full end-to-end incident management
Should I use an accident management company? Your questions, answered
Whether you manage a fleet, own a dealership or oversee an insurance claims operation, incident management solutions can offer several benefits to your business. Handling...
Retail brokers
Claims handling
Future-proofing your brokerage: should brokers focus their efforts on EV?
The motor insurance broker sector is clearly mindful of the accelerating demand for electric vehicles, with specialists often tailoring their services to cater for the needs of EV...
Retail brokers
Claims handling
A simple claims process can transform a motor insurance broker’s ability to retain and acquire customers
Claims processing in the motor insurance market is notoriously complex. Time-consuming and costly, it has the potential to distract brokers from acquiring and retaining new...
Insurers
Claims handling
How outsourcing the insurance claim process can benefit your business
With increasing customer demands, seasonal influences and evolving technology, the insurance industry is no stranger to change. These challenges put pressure on insurers to...
Insurers
Full end-to-end incident management
Fleet accident management: How to keep your fleet moving
Ensuring your fleet stays moving when incidents occur is one of the key ingredients to a successful and efficient business. Limiting downtime can lead to significantly lower...
Insurers
Full end-to-end incident management
How accident management companies safeguard your business
Accident management companies can assist a range of businesses in navigating the unpredictable terrain of handling vehicle incidents. The right solution can maximise the...
Fleet
Repair management
How Motor Assist's accident management software looks to shake up the industry
Incident management has become tired and complacent. Inflexible, dated systems with poor MI and visibility possibilities are commonplace throughout the industry, and your business...
Fleet
Repair management
Tech helps Fleet Operators boost efficiency & reduce risks
Fleet operators of all sizes could benefit from the use of technology that helps to manage incidents according to a survey. The study by Motor Assist (the flexible and modular...
Fleet
Repair management
5 signs your fleet should consider a new accident management provider
Incidents happen and are an unfortunate reality for fleet operators. To support a successful fleet operation, it’s important to deal with incidents swiftly and effectively. A key...
Retail brokers
Claims handling
Why brokers should track and measure customer satisfaction
When it comes to claims, brokers can differentiate themselves from their competitors by handling the process as smoothly and efficiently as possible for their customers. An often...
Retail brokers
Claims handling
5 common challenges with the motor insurance claims process
Claims management is one of the most important - and challenging - aspects of providing motor insurance. Drivers expect the process of making a claim to be simple and painless. As...
Retail brokers
Claims handling
How motor insurance brokers can streamline the claims process
The motor claims process can be complex for insurance brokers to manage, which can cause frustration as it distracts from the ability to actually sell insurance. A smooth motor...
Fleet
Full end-to-end incident management
Motor Assist becomes exclusive accident management sponsor of Fleet200 Strategy Network
Motor Assist has become the exclusive Accident Management Sponsor of the Fleet News Fleet200 Strategy Network. The initial 12-month sponsorship will see Motor Assist sponsor and...
Commercial brokers
Repair management
The top 5 ways to retain motor insurance customers
Businesses in every sector are experiencing massive challenges created by the current global context: The cost-of-living crisis, the ripple effects created by the pandemic, and...
Commercial brokers
Claims handling
The importance of a good NPS score for insurance brokers
Any brand or business that has a customer-facing component knows how important customer satisfaction is. Intuitively, it is easy to understand that customers who are happy with...
Retail brokers
Triage and manage
Why motor insurance brokers should partner with an accident management company
An incident management company can offer an end-to-end, outsourced claims handling service to motor insurers, brokers, dealerships and fleets whose customers or drivers have been...
Commercial brokers
Claims handling
How to outsource your claims process and still stay in control
It's no secret that brokers are feeling the strain when it comes to motor claims. The process is time-consuming and often overwhelming, and it can be difficult to keep up with all...
Retail brokers
Claims handling
4 ways to optimise your motor claims process to avoid inefficiencies
It's no secret that motor claims can be a major drain on a broker's resources. Between the time and money spent processing claims and the potential for customer dissatisfaction,...
Fleet
Mobility solutions
EV fleet transition smoother than anticipated according to AX research
Research by AX has revealed that EV fleet transition is smoother than anticipated despite there being significant uncertainty amongst UK businesses regarding the effect of...
Fleet
FNOL
Five reasons to outsource your FNOL process
Being involved in an incident on the road can be extremely distressing for drivers. Furthermore, navigating the process following an incident can be both time-consuming and...
Fleet
FNOL
AX launches Motor Assist
AX has launched a new incident management service, Motor Assist, building on more than two decades of experience managing non-fault incidents. Supporting fleet and leasing...
