AX has launched a new incident management service, Motor Assist, building on more than two decades of experience managing non-fault incidents.
Supporting fleet and leasing companies and their customers, as well as insurance brokers and their clients, dealerships and original equipment manufacturers (OEMs), Motor Assist is a technology-driven, end-to-end claims management service – from First Notice Of Loss (FNOL) through to vehicle repair and completion of the claim.
By reducing risk and vehicle downtime, Motor Assist offers extensive value-added services and solutions that will help protect fleets, such as DVLA licence checks, web-based driver risk assessments and in-vehicle driver safety training. For brokers, it takes away the time-consuming process of claims management to allow them to improve customer service and increase client retention levels.
Underpinning its ‘multi-customer’ approach, its new automated platform improves the customer journey and boosts efficiency, benefitting the driver, corporate customer and fleet and leasing partners. Easily tailored in line with a partner’s business priorities, the technology delivers a step-by-step customer journey that simplifies the handling of complex incidents for all stakeholders. As well as ensuring claims are managed correctly and cost-effectively, Motor Assist allows brokers to better understand and model partner commission
As an ‘own label’ incident management service, Motor Assist has been designed for businesses looking to intelligently mitigate costs, reduce downtime, improve customer satisfaction, and grow revenue with a controlled, high-quality claims process.
Steve Molloy, Motor Assist’s Director of Commercial Sales, said: “Motor Assist offers brokers a completely outsourced end-to-end claims management service. The service is efficient, transparent and cost-effective, freeing brokers up to do what they do best: deliver great levels of customer service, retain clients, and, ultimately, sell more insurance."