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Should I use an accident management company? Your questions, answered

Written by Steve Molloy

Whether you manage a fleet, own a dealership or oversee an insurance claims operation, incident management solutions can offer several benefits to your business.

Handling accidents can often be time-consuming, which can be costly to your business and leave you frustrated.

In this blog post, we explore some common questions you may have about incident management companies and why you should consider working with one.

Should I use an accident management company? 

Many businesses across a range of sectors will be used to handling accidents in-house and may wonder whether it's worth outsourcing to an incident management provider.

Incident management companies can offer various benefits to companies across several sectors and have a deep understanding of the complexities involved in dealing with accidents.

This expertise stems from regulatory compliance to the nuances of insurance policies, along with the ability to cover the individual elements of the incident management process from start to finish.

Solutions range from individual modules such as FNOL, repair management and mobility services, and the entire suite can be taken for a full, end-to-end service.

Working with incident management experts saves time and resources that would otherwise be spent handling incidents.

How can an incident management provider streamline my business?

Incident management companies are equipped with efficient, tested processes to handle incidents quickly and effectively, regardless of situation or sector.

Established relationships with insurance providers and repair shops allow for seamless coordination across the incident management journey, reducing downtime for your business.

Plus, outsourcing aspects of your service offering will free up time to focus on other business areas and create a more efficient process overall.

Will an incident management company save my business money?

Incident management companies excel in cost containment and maximising income streams. For example, they're likely to have formed good relationships with repair shops and can negotiate costs to bring overall expenditure down.

These businesses also help mitigate liability and protect your company's bottom line. 

Over time, these costs can add up and contribute to substantial savings, making it a wise investment for your business.

Do incident management solutions work for my sector?

The great thing about incident management is it can work effectively within various sectors. These can include:

  • Fleets
  • Dealerships
  • Insurers
  • Vehicle manufacturers
  • Retail brokers
  • Commercial brokers.

For example, a dealership can benefit from enhanced control and visibility by working with an incident management provider, tapping into features like 24/7/365 FNOL and C-SAT data for benchmarking.

These solutions wouldn't have the same impact on a vehicle manufacturer, as it'd be better placed working with an incident management partner to keep customers in brand and guarantee a manufacturer-approved repair process.

Incident management solutions are wide-ranging and can span multiple sectors, with the option of end-to-end incident management or a more customised approach.

What solutions are available?

As well as serving a range of sectors, incident management companies offer various solutions to fit your needs.

Here are some of the solutions available to businesses:

  • FNOL
  • Triage and manage
  • Repair management
  • Mobility solutions
  • Claims handling
  • ULR and LEI.

No two claims are ever the same and the solutions your business needs will depend on which sector you operate in.

Triage and manage removes the hassle of handling incidents yourself and repair management focuses on getting your vehicles back on the road as quickly as possible.

Combined, these solutions can be extremely powerful and completely transform how a business handles incidents and maximises costs.

What's the bottom line?

By outsourcing your incident management requirements, you can focus on what you do best — running your core business operations.

You'll leave accident handling to the experts and ensure downtime and costs are kept to a minimum.

All the while, you can point your attention towards growing your business, satisfying customers and achieving strategic goals.

Looking to build your perfect incident management package?

Our Solution Finder takes your unique business needs into account and provides you with the perfect solution to revolutionise the way you handle incidents.

Ready to discover how bespoke solutions can transform your incident management offering?

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