For fleet operators, dealing with the aftermath of a road incident can be an extremely challenging experience.
From dealing with your drivers involved, to managing the repair and insurance claim the process can be daunting, with numerous tasks that demand immediate attention.
By choosing to outsource to a dedicated accident management provider like Motor Assist, you can streamline operations, enhance support for your drivers, and control the impact on your fleet's efficiency.
In this article, we take a look at what an effective incident management process really offers:
1. Clear Tracking and Reporting
When a driver is involved in an incident, timely and accurate information gathering is crucial. An outsourced FNOL team responds swiftly and empathetically, ensuring the well-being of your driver while capturing essential data about the incident, such as location, vehicle condition, and involved parties. This real-time information helps fleet managers make informed decisions quickly, saving valuable time and minimising the hassle of retrospective data collection.
2. Cost Control Enhancements
Accurate data capture plays a pivotal role in managing incident-related expenses. Timely reporting is essential; for instance, Allianz reports that a claim can escalate from £5,000 when reported on the same day to £20,000 if reported a month later. By partnering with an incident management specialist, your fleet can secure the necessary third-party information immediately, allowing for quicker resolutions and lower overall costs. This enables your team to focus on core business operations rather than being bogged down by incident aftermath.
3. Reduced Downtime
Timely access to mobility services is critical to minimise downtime when an incident occurs. An incident management partner provides quick assessments, arranges repairs, and secures replacement vehicles to ensure your fleet stays on the road. By delegating these responsibilities to a trusted provider, you can reduce delays and maintain productivity while they handle the complexities of claims and cost recovery.
4. 24/7 Support Availability
An outsourced incident management service that offers round-the-clock support is invaluable. Drivers need immediate access to expert advice and emotional support following an incident, which not only aids their recovery but also keeps your operations running smoothly. With comprehensive support for the process, you can ensure repairs and replacements are arranged swiftly, reducing the impact on your business.
5. Hassle-Free Repair Management
Managing vehicle repairs can consume significant time and resources, which can detract from your core business activities. Collaborating with a reputable incident management provider means you can entrust the repair process to specialists. This not only simplifies management but also ensures that comprehensive reporting leads to optimal repair solutions tailored to your fleet's needs.
Build Your Ideal Incident Management Package with Motor Assist
Ready to elevate your fleet’s incident management process? Motor Assist is here to help you create a tailored solution that aligns with your specific requirements. Explore our Solution Finder to discover the bespoke incident management package that will help your fleet thrive.
The Motor Assist Solution Finder.
At Motor Assist, we believe you shouldn’t pay for things you don’t want.
Our Solution Finder helps us get to know your business and exactly what you want from your incident management solution.
Then, we can build a package just for you. No secret add-ons. No paying for things you don’t need. Incident management. Just better.
Thanks for completing our Solution Finder.
You have the flexibility to design your own agile solution that corresponds with your unique business needs. If you don’t need a service, we don’t believe you should pay for it.
Want to chat to a member of the Motor Assist about your options? Book a call at a time of your choice by using the calendar below.
Based on what you’ve told us, your ideal solution looks like:
First Notification of Loss (FNOL) Processing
Benefit from a 24/7/365 FNOL service and contact centre that’s fast, assured and cost effective.
Repair network
Gain access to an experienced and high-quality repair network that includes over 200 core Tier 1 fixed site repairers across the UK as well as fast-track pods at one-day repair sites.
Repair management
Our repair management network minimises downtime for your business while providing comprehensive cost and performance data for your use.
Mobility provision
Experience benefits such as 95% on-time vehicle delivery and collection and EV for EV guarantee with our robust mobility solution.
Third-party capture
At Motor Assist™, we have a dedicated third-party intervention team backed by years of professional claims experience. Trust the experts to provide a service that protects both costs and brand reputation.
Uninsured Loss Recovery (ULR)
Focus on the things that matter while Motor Assist™ proactively pursues payments on your behalf, ensuring the best possible service for repair and loss recovery.}
