<img src="https://secure.cloud-ingenuity.com/793325.png" style="display:none;">

First Notification
of Loss Service.

Motor Assist provides a 24 hour, 365-day First Notification of Loss (FNOL) service.

From the first notification.

When you first notify us that you have been involved in an accident, you can rest assured that we will know exactly how to help you. Whether in or outside of core operating hours, Motor Assist will be on hand, offering a no turn down solution.

Our team will put your safety first, before capturing all the essential information we need to choose the quickest and most cost-effective route to getting you back on the road again.

Find your ideal solution
iStock-1437415041

Validation and data capture process.

During implementation, Motor Assist will work with you to understand your specific requirements.

Our implementation process involves:

  • Comprehensive data gathering
  • Vehicle and policy validation
  • Documentation of your business's processes and procedures.
Blog Image - 400x600 - Navigating Customer Satisfaction Role of Accident Management Companies - iStock-1213242834

FNOL service components.

The contact centre is central to the operation of all our partnerships and represents a one point of contact service to all clients across multiple industries.

motor-assist-icons_22

One point of contact 24/7/365.

There’s no need to speak to several service areas with your own dedicated account manager.

motor-assist-icons_5

Claim validation.

We’ll capture the right information, first time to keep your journey as swift and smooth as possible.

motor-assist-icons_21

Multiple stakeholder notifications.

We understand that your mobility affects areas across the business and we’ll keep everyone updated as the journey progresses.

motor-assist-icons_20

White labelled.

Our customer service and expertise should be an extension of your own brand, that’s why we offer a fully white-labelled service to your business.

motor-assist-icons_19

System and data integrations.

Handling data should be straightforward. Our system allows us to present the real-time information you need, so you can make actionable decisions from a tailored dashboard.

motor-assist-icons_18

Pre-agreed call scripting and data gathering.

We’ll take time to learn your business so that our calls represent your brand and we collect the right information, first time.

motor-assist-icons_17

Liability assessment.

Our team of experts know exactly what we need to capture, making assessments quick and effective to refer back to later on the claims journey.

motor-assist-icons_16

Early fraud indicators.

We’ve got you covered when it comes to assessing and eliminating potentially fraudulent claims. Our experts are highly trained in spotting and preventing fraud.

Build your

ideal solution.

Whether you need part of your claims journey to be handled by our experts, or a full end-to-end solution, our service is modular and can be tailored to your business.

Get the incident management support you really need, and that fits your journey.

Try our solution finder

Who we work with.

Motor Assist’s implementation team has been instrumental in setting up a tailored workflow to meet the specific needs of our diverse client base. Since partnering with Motor Assist, its service delivery has been marked by swift responses to claims, coordination with repair networks and the provision of real-time updates to both Day’s Fleet and its customers through its intuitive claims management platform. Caroline Lee Operations Manager, Day's Fleet
At Somerset Bridge Insurance, our ultimate focus is to provide peace of mind for our customers. We selected AX for their fresh and transparent customer approach both from a partnership and customer perspective. The consistent high level of service, the improved visibility of the claims journey and the reduction in customer issues supports our customer claim promise and retention policy. Lynne Clark Claims Operations Director, Somerset Bridge Insurance