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Claims handling service.

Motor Assist’s team has the expertise to handle any type of claim.

Expert claims handling.

Not every claim is the same, some require a specialist skillset and approach in handling and settling.

Allow our team of experts to deliver a seamless claim handling service with quick outcomes for your business and drivers. With customisable processes and quick update features, we’ll manage your claim effectively and efficiently from start to finish.

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State of the art technology enables your business to: 

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Get real-time updates on the progress of your claim

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Focus on your business while we proactively manage the entire claims process

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Be confident that our claims handling puts your business first every time

Uninsured loss recovery (ULR).

Recovering uninsured losses is essential as part of a comprehensive claims service. That’s why we’ve developed a specialised legal services department, supported by a team of loss recovery and (ULR) experts dedicated to providing you with a seamless service for repair and uninsured loss recovery.

  • Proactively pursuing your losses for you
  • Dedicated contact for the whole claims handling process
  • Swift presentation of invoices and other expenses
  • Get covered for the cost of court proceedings and expert ULR claim handlers
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Third party intervention.

It’s important to protect your business when managing claims from a cost and reputational perspective, especially when it comes to third parties. At Motor Assist, we have a dedicated Third-Party Intervention team to assist our customers.

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Experience you can trust.

An excellent service from experienced advisors means you will:

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Receive a high-quality claims handling service tailored to your business.

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Benefit from many years of claims experience.

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Ensure no conflict of interest during the initial claim handling period.

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Trust the experts to provide a solution that conforms to changing legislation.

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In the event of a personal injury claim, you’ll want to ensure that your drivers receive a quality service from legal experts who are up to date with current legislation and case law.

The right

solution.

Our dedicated team is committed to getting you back on the road as smoothly as possible. 

Get the incident management support you really need, and that fits your journey.

Try our solution finder

Who we work with.

Motor Assist’s implementation team has been instrumental in setting up a tailored workflow to meet the specific needs of our diverse client base. Since partnering with Motor Assist, its service delivery has been marked by swift responses to claims, coordination with repair networks and the provision of real-time updates to both Day’s Fleet and its customers through its intuitive claims management platform. Caroline Lee Operations Manager, Day's Fleet
At Somerset Bridge Insurance, our ultimate focus is to provide peace of mind for our customers. We selected AX for their fresh and transparent customer approach both from a partnership and customer perspective. The consistent high level of service, the improved visibility of the claims journey and the reduction in customer issues supports our customer claim promise and retention policy. Lynne Clark Claims Operations Director, Somerset Bridge Insurance