Drivalia partners with Motor Assist to deliver seamless accident management and mobility solutions.

Drivalia, the fast-growing pan-European automotive rental, leasing, and mobility provider under the Crédit Agricole Auto Bank Group, sought a strategic partner to support its UK expansion.

The challenge: delivering scalable, efficient fleet solutions

With a diverse customer base comprising corporate fleet users and SME contract hire and leasing clients, Drivalia required an end-to-end accident management and mobility solution that could scale with its ambitious growth plans.

As one of the top 50 contract hire and leasing companies in the UK, Drivalia’s key requirements included an efficient repair and mobility solution that supports its ambitious growth plans for EV integration.

It was also looking for a partner that will provide seamless service delivery, efficient repair and downtime management, transparent cost control, innovative technology integration.

The solution: a comprehensive partnership with Motor Assist

After a thorough evaluation process, Drivalia appointed Motor Assist, a division of AX, based on the company’s service capabilities, sector expertise, and progressive approach to technology and customer experience.

Motor Assist now delivers a complete suite of accident management services for Drivalia’s fleet including repair deployment, repair management, and driver mobility support. The partnership is designed to align with Drivalia’s growth and new business acquisition strategy, with a specific focus on the transition to electric vehicles (EVs).

One standout offering is Motor Assist’s EV-for-EV guarantee, ensuring that drivers of electric vehicles are never forced into internal combustion engine (ICE) alternatives during repair periods. This commitment supports Drivalia’s broader strategy to grow its EV fleet and meet the evolving expectations of its customers.

Shared values and vision for growth

Duncan Green, Commercial Operations Director at Drivalia, said: “It is refreshing to work with a business that has decades of experience but offers something truly different in terms of its service efficiency and technology.

Mark Young, Corporate Account Director at Motor Assist, added: “When we first engaged with Drivalia, we knew our business culture and values were similar. We are delighted to be working with its team, supporting its plans to grow its presence in the UK and build its electric vehicle offering.

“For both of these aspects of its strategy, Drivalia required a partner that not only had a similar outlook but also had proven expertise in the sector with a fresh approach that was not restrained by how things were done in the past.”

Results and outlook

This collaboration ensures Drivalia can offer its fleet customers a streamlined, tech-forward, and sustainable accident aftercare experience. With Motor Assist’s flexible and transparent services, Drivalia is well-positioned to continue scaling across the UK market while enhancing customer satisfaction and operational efficiency.

The Motor Assist Solution Finder.

Our Solution Finder helps us get to know your business and exactly what you want from your incident management solution.

Then, we can build a package just for you. No secret add-ons. No paying for things you don’t need. Incident management. Just better.

Thanks for completing our Solution Finder.

You have the flexibility to design your own agile solution that corresponds with your unique business needs. If you don’t need a service, we don’t believe you should pay for it.

Want to chat to a member of the Motor Assist about your options? Book a call at a time of your choice by using the calendar below.

 

Based on what you’ve told us, your ideal solution looks like:

First Notification of Loss (FNOL) Processing

Benefit from a 24/7/365 FNOL service and contact centre that’s fast, assured and cost effective.

Repair network

Gain access to an experienced and high-quality repair network that includes over 200 core Tier 1 fixed site repairers across the UK as well as fast-track pods at one-day repair sites.

Repair management

Our repair management network minimises downtime for your business while providing comprehensive cost and performance data for your use.

Mobility provision

Experience benefits such as 95% on-time vehicle delivery and collection and EV for EV guarantee with our robust mobility solution.

Third-party capture

At Motor Assist™, we have a dedicated third-party intervention team backed by years of professional claims experience. Trust the experts to provide a service that protects both costs and brand reputation.

Uninsured Loss Recovery (ULR)

Focus on the things that matter while Motor Assist™ proactively pursues payments on your behalf, ensuring the best possible service for repair and loss recovery.}