Incident management.
Just better.

Greater visibility. Remarkable agility. Outstanding efficiency.

Start now

Accident management needs to change.
We’re here to make that a reality.

Motor Assist technology injects agility, visibility and performance like never before.

Our solutions
Solutions Finder

Customer first,
digital by default.

Whether you’re a broker, insurer, commercial fleet or dealership, we understand how important effective incident management is for you. That’s why we provide adaptable incident claims management you can rely on.

Our sectors
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Incident management
without the hassle.

98k+

claims managed annually

1000+

partners

20+ years

of industry experience

98%

coverage across the uk

580+

repair partners

80%

of repairers are EV & HEV capable

A breath of fresh
air in an outdated
market.

We believe the process of end-to-end incident management has become tired and complacent. We’re here to do it better. Our tech injects agility and visibility like never before.

About us
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Solutions.

We know there’s never a one-size-fits-all solution. That’s why we offer an end-to-end or modular approach, so you can pick the elements that work for you and leave the ones that don’t.

 

Solutions finder

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FNOL.

24/7/365 FNOL contact centre with unparalleled customer service and a digital-first strategy.

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Triage and manage.

Optimised deployment to ensure a high-quality, efficient and economical repair route.

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Repair management.

A vast network of accredited suppliers with cost and downtime minimisation at the forefront.

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Mobility solutions.

Mobility solutions tailored to meet your needs via mobility provision or transport to your destination.

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Claims handling.

A seamless, customisable customer claims journey that we’ll handle, updating you at every step.

Who we
work with.

As a business, we strive to ensure our customers get the attention and service they deserve, and likewise, the Motor Assist account management team have given us the support we need to build the trust of our customers and continually improve and develop our services together. Mark Hammond Managing Director, TCH Leasing

Incident
management

as it should be.

It’s better with Motor Assist. Our people and technology
make bespoke requirements easy to cater for, ensuring we’re an incident management company that works for you. If you’re ready to get started or have any questions, speak to our experts.

Contact us

Stay up to date.

Visit the blog
Fleet accident management: How to keep your fleet moving
Full end-to-end incident management

Fleet accident management: How to keep your fleet moving

Ensuring your fleet stays moving when incidents occur is one of the key ingredients to a successful and efficient business. Limiting downtime can lead to significantly...
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How accident management companies safeguard your business
Full end-to-end incident management

How accident management companies safeguard your business

Accident management companies can assist a range of businesses in navigating the unpredictable terrain of handling vehicle incidents. The right solution can maximise...
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How Motor Assist's accident management software looks to shake up the industry
Fleet Repair management

How Motor Assist's accident management software looks to shake up the industry

Incident management has become tired and complacent. Inflexible, dated systems with poor MI and visibility possibilities are commonplace throughout the industry, and...
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