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Incident management
Just better.

Greater visibility. Remarkable agility. Outstanding efficiency.

Start now
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Accident management needs to change.
We’re here to make that a reality.

Motor Assist technology injects agility, visibility and performance like never before.

View our solutions
Find your perfect fit

Customer first,
digital by default.

Whether you’re a broker, insurer, commercial fleet or dealership, we understand how important effective incident management is for you. That’s why we provide adaptable incident claims management you can rely on.

Our sectors
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Award-winning

incident management.

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Start building your ideal incident management package to find out how our industry recognised modular and end-to-end solutions can work flexibly with your business.

Try our solution finder

Incident management
without the hassle.

98k+

claims managed annually

1000+

partners

20+ years

of industry experience

98%

coverage across the uk

580+

repair partners

80%

of repairers are EV & HEV capable

A breath of fresh
air in an outdated
market.

We believe the process of end-to-end incident management has become tired and complacent. We’re here to do it better. Our tech injects agility and visibility like never before.

About us
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Solutions.

We know there’s never a one-size-fits-all solution. That’s why we offer an end-to-end or modular approach, so you can pick the elements that work for you and leave the ones that don’t.

 

Find your ideal solution

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FNOL.

24/7/365 FNOL contact centre with unparalleled customer service and a digital-first strategy.

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Triage and manage.

Optimised deployment to ensure a high-quality, efficient and economical repair route.

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Repair management.

A vast network of accredited suppliers with cost and downtime minimisation at the forefront.

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Mobility solutions.

Mobility solutions tailored to meet your needs via mobility provision or transport to your destination.

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Claims handling.

A seamless, customisable customer claims journey that we’ll handle, updating you at every step.

Let's dive deeper.

We believe there’s a better way to provide incident management. A way that gives you total control and sets your business up for success.

Want to see how we’re changing the incident management industry for good?

Discover why we're different
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Who we
work with.

Motor Assist’s implementation team has been instrumental in setting up a tailored workflow to meet the specific needs of our diverse client base. Since partnering with Motor Assist, its service delivery has been marked by swift responses to claims, coordination with repair networks and the provision of real-time updates to both Day’s Fleet and its customers. Caroline Lee Operations Manager, Day's Fleet
As a business, we strive to ensure our customers get the attention and service they deserve, and likewise, the Motor Assist account management team have given us the support we need to build the trust of our customers and continually improve and develop our services together. Mark Hammond Managing Director, TCH Leasing
At Somerset Bridge Insurance, our ultimate focus is to provide peace of mind for our customers. We selected AX for their fresh and transparent customer approach both from a partnership and customer perspective. The consistent high level of service, the improved visibility of the claims journey and the reduction in customer issues supports our customer claim promise and retention policy. Lynne Clark Claims Operations Director, Somerset Bridge Insurance

Incident
management

as it should be.

It’s better with Motor Assist. Our people and technology
make bespoke requirements easy to cater for, ensuring we’re an incident management company that works for you. If you’re ready to get started or have any questions, speak to our experts.

Contact us

Stay up to date.

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