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Incident management
Just better.

Greater visibility. Remarkable agility. Outstanding efficiency.


Accident management needs to change.
We’re here to make that a reality.

Motor Assist technology injects agility, visibility and performance like never before.

Customer first,
digital by default.

Whether you’re a broker, insurer, commercial fleet or dealership, we understand how important effective incident management is for you. That’s why we provide adaptable incident claims management you can rely on.



incident management.


Start building your ideal incident management package to find out how our industry recognised modular and end-to-end solutions can work flexibly with your business.

Incident management
without the hassle.


claims managed annually



20+ years

of industry experience


coverage across the uk


repair partners


of repairers are EV & HEV capable

A breath of fresh
air in an outdated

We believe the process of end-to-end incident management has become tired and complacent. We’re here to do it better. Our tech injects agility and visibility like never before.



We know there’s never a one-size-fits-all solution. That’s why we offer an end-to-end or modular approach, so you can pick the elements that work for you and leave the ones that don’t.


Find your ideal solution



24/7/365 FNOL contact centre with unparalleled customer service and a digital-first strategy.


Triage and manage.

Optimised deployment to ensure a high-quality, efficient and economical repair route.


Repair management.

A vast network of accredited suppliers with cost and downtime minimisation at the forefront.


Mobility solutions.

Mobility solutions tailored to meet your needs via mobility provision or transport to your destination.


Claims handling.

A seamless, customisable customer claims journey that we’ll handle, updating you at every step.

Let's dive deeper.

We believe there’s a better way to provide incident management. A way that gives you total control and sets your business up for success.

Want to see how we’re changing the incident management industry for good?


Who we
work with.

As a business, we strive to ensure our customers get the attention and service they deserve, and likewise, the Motor Assist account management team have given us the support we need to build the trust of our customers and continually improve and develop our services together. Mark Hammond Managing Director, TCH Leasing


as it should be.

It’s better with Motor Assist. Our people and technology
make bespoke requirements easy to cater for, ensuring we’re an incident management company that works for you. If you’re ready to get started or have any questions, speak to our experts.

Stay up to date.

Visit the blog
Drivers hit with £1.48 billion of pothole damage in 2023
Insurers Claims handling

Drivers hit with £1.48 billion of pothole damage in 2023

It has been revealed that drivers in the UK had to spend £1.48 billion on pothole-related vehicle damages last year, according to a report by Kwik Fit. The bill for...
AX scoops two prestigious industry awards for its modular incident management service Motor Assist
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AX scoops two prestigious industry awards for its modular incident management service Motor Assist

Motor Assist, the highly adaptable, modular incident management service from AX, picked up two major industry awards last week. Proving to be a game-changer for...
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Smart Charging rollout on public network to save EV drivers £1.5 billion annually

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